Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at valentinafacciolo3@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at valentinafacciolo3@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at valentinafacciolo3@gmail.com.

Refund Policy

Last updated: May 15, 2026

Thank you for shopping with PromptForgeAI.

PromptForgeAI sells digital products delivered electronically through promptforgeai.org. Because digital products can be accessed immediately after purchase, all sales are generally final once the order has been completed and the digital content has been delivered or accessed.

Digital Product Refunds

Due to the nature of digital downloads, we do not offer refunds for:

- change of mind after purchase;
- accidental purchases after access has been granted;
- lack of time to use the product;
- incompatibility caused by the customer’s own software, device or third-party tools;
- failure to read the product description before purchase.

Exceptions

We may issue a refund or replacement at our discretion if:

- you purchased the same product more than once by mistake;
- the files are corrupted or inaccessible and we are unable to provide a working version;
- you did not receive access to the purchased digital product and our support team cannot resolve the issue;
- a refund is required by applicable consumer protection laws.

Digital Access And Right Of Withdrawal

PromptForgeAI sells digital content that is not supplied on a physical medium. By purchasing and accessing the digital content immediately, you expressly agree to receive immediate access to the product and acknowledge that you may lose your right of withdrawal once the digital content has been delivered, where permitted by applicable law.

If you are a consumer in the European Union, your statutory rights remain protected. Where the right of withdrawal applies and has not been validly waived, you may contact us within the legal withdrawal period.

How To Request Support Or A Refund

To request assistance, contact us at:

Email: valentinafacciolo3@gmail.com
Phone: 3312796852

Please include:

- your full name;
- your order number;
- the email used for the purchase;
- a clear description of the issue.

We aim to review refund or support requests as soon as reasonably possible.

Company Information

PromptForgeAI
Website: https://promptforgeai.org
P. IVA: 17427351006
Email: valentinafacciolo3@gmail.com
Phone: 3312796852
Registered address: [INSERT REGISTERED BUSINESS ADDRESS]