Refund policy

Refund Policy

Last updated: May 15, 2026

Thank you for shopping with PromptForgeAI.

PromptForgeAI sells digital products delivered electronically through promptforgeai.org. Because digital products can be accessed immediately after purchase, all sales are generally final once the order has been completed and the digital content has been delivered or accessed.

Digital Product Refunds

Due to the nature of digital downloads, we do not offer refunds for:

- change of mind after purchase;
- accidental purchases after access has been granted;
- lack of time to use the product;
- incompatibility caused by the customer’s own software, device or third-party tools;
- failure to read the product description before purchase.

Exceptions

We may issue a refund or replacement at our discretion if:

- you purchased the same product more than once by mistake;
- the files are corrupted or inaccessible and we are unable to provide a working version;
- you did not receive access to the purchased digital product and our support team cannot resolve the issue;
- a refund is required by applicable consumer protection laws.

Digital Access And Right Of Withdrawal

PromptForgeAI sells digital content that is not supplied on a physical medium. By purchasing and accessing the digital content immediately, you expressly agree to receive immediate access to the product and acknowledge that you may lose your right of withdrawal once the digital content has been delivered, where permitted by applicable law.

If you are a consumer in the European Union, your statutory rights remain protected. Where the right of withdrawal applies and has not been validly waived, you may contact us within the legal withdrawal period.

How To Request Support Or A Refund

To request assistance, contact us at:

Email: valentinafacciolo3@gmail.com
Phone: 3312796852

Please include:

- your full name;
- your order number;
- the email used for the purchase;
- a clear description of the issue.

We aim to review refund or support requests as soon as reasonably possible.

Company Information

PromptForgeAI
Website: https://promptforgeai.org
P. IVA: 17427351006
Email: valentinafacciolo3@gmail.com
Phone: 3312796852
Registered address: [INSERT REGISTERED BUSINESS ADDRESS]